Frequently Asked Questions
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.
Is it safe to shop on your website?
Absolutely! We use secure encryption technology to protect your personal and payment information.
Can I modify or cancel my order?
Please contact us immediately at meudogfeliz.suport@gmail.com if you need to make changes. Once an order is processed, we may not be able to modify it.
Shipping & Delivery
How long will delivery take?
Orders typically arrive within 7-15 business days after dispatch. You'll receive a tracking number once your order ships.
Do you ship to all UK addresses?
Yes, we deliver throughout the United Kingdom, including Northern Ireland.
What are the shipping costs?
Shipping costs are calculated at checkout based on your location and order size.
Can I track my order?
Yes! You'll receive a tracking number via email once your order is dispatched.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unused, in original packaging, with tags attached. UK customers also have a 14-day cooling-off period as per UK consumer rights.
How do I return an item?
Contact us at meudogfeliz.suport@gmail.com to initiate a return. We'll provide you with return instructions.
When will I receive my refund?
Refunds are processed within 10 business days after we receive and inspect your return.
Products
Are your products genuine?
Yes, all our products are sourced from trusted suppliers and meet quality standards.
What if my item arrives damaged?
Please contact us immediately with photos of the damage. We'll arrange a replacement or refund.
Contact Us
How can I reach customer service?
Email us at meudogfeliz.suport@gmail.com or call +55 11 915192646. We typically respond within 24 hours.